WHERE ARE YOU LOCATED?

• We are located in Atlanta GA

 

DO YOU PROVIDE REFUNDS ON INTERIOR DESIGN WORK?

Because of the scope of our work, and time invested we do not offer refunds on our completed projects or consults but we do try to work with our clients to provide the best service. We would like every client to be happy with our services. 

DO YOU TRAVEL?

• Of course! Travel fees are discussed during your free 10 min discovery call. 

DO YOU WORK WITH ALL TYPES OF DESIGN STYLE?

• Yes, we work with our clients to achieve their vision and execute it to the fullest potential.

WHAT SIZE INSERTS SHOULD YOU BUY FOR OUR PILLOWS?

• We recommend buying feather inserts 2” larger than your cover.

 

DO YOU OFFER EXCHANGE ON PILLOW COVERS, PILLOWS, OR FLAT IRONS?

Unfortunately we do not at the moment due to Covid. We do make sure all covers and merchandise are closely examined before leaving our warehouse to make sure our customers are getting the best product. 

 

DELIVERY ISSUES?

Once a package leaves our warehouse, we are no longer responsible for lost or stolen packages. If your package shows delivered, but you have not received it please reach out to  the Carrier Company.  Due to privacy concerns Royalty interior Designs cannot reach out to UPS, USPS, or FedEx etc. on behalf of the customer. UPS, FedEx, and, USPS will allow you to file a claim. By placing an order with Royalty Interior Designs you are agreeing to this full Return Policy.

 

IS YOUR SPACE OPEN TO THE PUBLIC?

• No, it is not open to the public at this time.

 

SALE AND CLEARANCE ITEMS?

We cannot accept returns on any sales or Clearance Merchandise. All sales are final.

 

PRODUCT CANCELLATIONS?

Please note, order cancellations must be requested within 24 hours of the order being placed. If it is within this timeframe and your order has not shipped, we will immediately refund your payment. Please allow 5-10 business days for your bank to process the refund. Any cancellation requested after 24 hours (is in the preparing for shipping faze) is subject to denial or a 15% restocking fee. To cancel your order, please email us directly. Unfortunately  once your order has shipped no refunds will be issued due to Covid restrictions)

 

 CONSULTATION FEE CANCELLATIONS?

All consults cancelled the Day of / not giving a 48hour notice will be charged a $25 cancellation fee $50 for commercial our time valuable and unfortunately canceling the day of has prevented us from servicing another client in that time slot. Out of state consultation cancellations requires a 24 hour notice or it will be a fee of $50. These fees will be deducted from the refunded amount.  Need to reschedule your consult or choose a different time? No problem. Please email us and we will make the adjustments and move the consult fee to the new date (no additional fees will be applied).